As a nurse, I can’t believe your response to issues raised by ourselves and the NDP concerning the Community Nursing branch. I’m amazed at your lack of understanding of the realities healthcare professionals face in our rural communities and I shake my head at your blasé attitude toward the health & welfare of rural Yukoners.
As Union President, I am now more worried than ever for the health of nurses in the communities who tell us they are struggling and suffering. Whether your recent comments were based on misinformation, naiveté, arrogance or indifference you’ve misrepresented and manipulated the truth.
Let me take a few moments to point out where you’ve missed the mark.
- Nurses in communities are leaving their jobs or choosing not to return to Yukon for new contracts. Your response that you’re “working with the YRNA on recruitment & retention” tells me you haven’t done your homework. Have you investigated why there is such a high rate of turnover? Your numbers were wrong as well; 2 nurses have chosen to retire and another 3 have simply given up…quit; not your stated 1 retiree and 1 resignation. Sure, turnover happens but the spike in resignations and retirements with more certain to come should have your alarm bells ringing. Community Nursing is in crisis. In my opinion, morale is the lowest it`s been since the service was devolved from the Federal Government.
- Nurses worked alone in rural health centres for 182 days from March until the end of August. In one community, the health nurse worked alone for 52 days over the busy summer tourist season. Yukon is the only jurisdiction in Canada which allows a nurse (and a community) to be placed in that dangerous position. Working alone places nurses at greatly elevated risk of injury, violence and fatigue and increases the odds of error, putting patient safety at risk. No other first responders are expected to work alone; no firefighter, no RCMP, no-one.
- You assert that Yukon nurses have never worked alone in a community for longer than five consecutive days; not true. That’s the result of flawed accounting of the true hours worked. The clock stops after five days; weekends aren’t counted–even when nurses work through the weekend-and stat holidays aren’t calculated. And though you may not be counting weekends, you’re certainly paying for them as overtime costs skyrocket.
- Although you stated (incorrectly) that YG employs 40 community nurses, your staff corrected that number to 32. In fact, there are only 22.5 staffed nursing positions to serve the needs of rural Yukoners. Although there are 4 “float” positions to act as backup staff, those positions haven’t been filled for years. You tell us there are currently 11 vacant positions; that means the Yukon Government needs to hire 50% more nurses simply to meet its own required staffing levels. That’s not normal turnover; that’s a critical failure to manage operational needs.
Putting the numbers aside, there are problems in Community Nursing that need scrutiny. In my opinion, high turnover in such a critical area indicates serious systemic malfunction. Prolonged position vacancies, chronic recruitment/ retention problems and the departure of committed long-term employees mean something is wrong. I suggest you take a look at how things are working at Community Nursing and get things fixed before something awful happens.
Our members are talking. They’re talking to each other and they are certainly coming to talk with us. There are real problems in Community Nursing that this letter cannot address. You need to show some leadership and make it possible for these exhausted and under-resourced professionals to continue to provide the high quality care they are trained to provide.
One more suggestion: If you genuinely care about your employees and the health of rural Yukoners, get out from behind your desk. Travel to each health center – I’ll even drive you myself. Have open and honest conversations with the nurses. Allow them to speak freely without fear of reprisal or recrimination. I think you’ll be surprised at what you learn… unless of course you already know but are choosing not to act.
Steve Geick, President, Yukon Employees’ Union, Proud Community Nurse
Community Nursing Stations serve the medical needs of residents and visitors in some of the most isolated corners of the Yukon. In the absence of multiple healthcare facilities, these clinics offer a dizzying array of services from first response to referral. When doctors visit from Whitehorse, the health centres get even busier. Community Nurses provide prenatal care, counselling, nutrition support, maternal health programming, diabetes education and more.
Year after year more programs are added to the responsibilities of Community nurses with no increase in staffing to reflect the added workload. Consequently, nurses are frustrated and burning out; there simply aren’t enough hours in the day. They are relied upon heavily by local RCMP detachments and work hand in hand with social services and First Nations. In communities with volunteer EMS teams, the nurses must frequently step in to fill the gap when volunteers are unavailable and resources are few.
Nurses are at daily risk of workplace violence. In small communities they face dramatically increased incidences of physical & verbal abuse on the job. Respite is critical to ensure these workers stay healthy. Time away from the intense stress levels of a sometimes 24/7 job can make the difference between doing the job well and suffering a tremendous physical and emotional toll.
Despite improvements to Collective Agreement language in recent contracts, the employer continues to deny earned vacation leave to exhausted nurses, citing “operational requirements” and lack of staffing. Staffing levels are a genuine concern. When a nurse works an on-call shift rotation lasting up to 10 days, the resultant lack of sleep and downtime can be nearly debilitating and there’s often no relief in sight.
Nurses tell us that vacant positions remain un-filled; medical centres that are intended to be staffed by 2 nurses at all times frequently rely on a single nurse with no back-up. A 7 day work week is the rule and not the exception and a knock on the nurse’s door at home in the middle of the night is all too common. No matter how far in advance leave is requested it is often denied simply because there is no-one available to cover. Nurses often seek coverage themselves, in fact, before applying for vacation.
These nurses fill a vital role in the communities they serve. Their level of personal sacrifice is testament to their degree of commitment and professionalism, but there must be relief in sight. As YEU and YG enter bargaining this year there is hope that some of the chronic issues plaguing Community Nursing will be resolved.
Unfortunately there is only so much we can accomplish at the bargaining table. The issues Community Nurses face will only be resolved if the Yukon Government steps up, takes notice and shows the political will to do so. Nurses simply cannot continue to provide the level of care they so desperately want to, that all Yukoners expect and deserve, with ever dwindling numbers and little hope of meaningful change. YEU’s voice and the voice of the nurses will only go so far. If you live in a community or have ever had to rely on this amazing group of professionals I urge you to write to your MLA, the Premier, the Minister of Health and any other entity that will listen. It’s your health, your family’s health and that of the nurses at stake. Ultimately it’s up to the politicians to ensure adequate healthcare resources are available to everyone…especially those providing the care.
In the meantime, we salute all nurses for the important and difficult work they do.
Steve Geick, YEU President
& Proud Community Nurse